Privacy Policy

What this privacy policy covers

The Museum of Brexit is committed to protecting your personal information and being transparent about what information we hold.

The purpose of this Privacy Policy is to give you a clear explanation about how The Museum of Brexit uses the personal information (or personal data) you provide to us and that we collect, whether online, via phone, email, in letters, or in any other correspondence or from third parties.

We have created this Policy so that transparency is at the core of what we do. 

We ensure that we use your personal information in accordance with the law. This Policy explains:

  • What information The Museum of Brexit may collect about you;
  • How we will use that information;
  • Whether we disclose your details to anyone else;
  • Your choices regarding the information you provide to us.

If you have any queries about this privacy and cookies policy please contact the Data Protection Officer at 4, Lynton Mansions, Mcauley Close, London, SE1 7BW, or contact us digitally here.

Changes to this Privacy Policy

The Policy may change from time to time. Please visit this website section periodically in order to keep up to date with the changes in our Policy.  

Information Collection

We collect information about you in the following ways:

  • Information you give us. For example, when you post information on our social media or message boards, make a donation to us, register for an event, or otherwise provide us with personal information. We’ll ask for personal information, like your name, email address, telephone number, date of birth, bank account details for setting up donation payments or regular direct debits
  • Information we get from your use of our website and services. We collect information about our online content that you use and how you use it, like when you watch a video on YouTube, visit our websites, or view and interact with our ads and content. We, like all organisations, are able to confirm what browser you are using, IP address, and computer operating systems that are being used and this information may be used to improve the services we offer. Please see our Cookies Policy for more detail.

Wherever possible we use aggregated or anonymous information which does not identify individuals by name.

We collect, store and use the following kinds of personal information:

  • Your name and contact details, including postal address, telephone number, and email address 
  • Financial information you provide where you make a payment, such as bank details or credit/debit card details, although we don’t store credit or debit card details
  • Information about your computer/mobile device and your visits to and use of this website, including for example your IP address and geographical location
  • Information as to whether you are a taxpayer so that we can claim Gift Aid
  • Any other personal information you share with us as described above

If you provide your card details to make a donation by phone, only The Museum of Brexit staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed.

Please do not send an email containing any credit or debit card details, since it will be immediately deleted and no payment will be taken. If this happens, we’ll let you know.

All purchases or donations should be completed through the donation page or online shop on our website or via our customer support centre by calling 020 776 9011.

Your Rights

You have the following legal rights in relation to our collection and processing of your personal information:

    • Right to be informed – you have the right to be told how your personal information will be used. This Policy and other policies and statements used on this website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
    • Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information (and other related information). Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exceptions that apply.
    • Right of erasure – at your request, we will delete your personal information from our records as far as we don’t have an overriding legitimate reason for holding on to it (e.g. to comply with a legal obligation).
  • Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask us to update those records. You can also ask us to check the personal information that we hold about you if you are unsure whether it is up to date or not.
  • Right to restrict processing – you have the right to ask us to restrict the processing of your personal information if there is disagreement about its accuracy or whether our use is legitimate or not.
  • Rights related to automated decision-making – where we take automated decisions in relation to your personal information with no human involvement (i.e. such as credit scoring) you have the right to ask us for human intervention or to challenge any such decision.
  • Right to object – you have the right to object to processing where we are: (i) processing your personal information on the basis of the legitimate interests ground (see ‘Legal basis for processing’ above) and we have no compelling reason we can demonstrate to continue with that processing; (ii) using your personal information for direct marketing, or; (iii) using your personal information for statistical purposes.

It is always your choice as to whether you want to receive information about our work, how we raise funds, and the ways you can get involved. If you do not want us to continue to contact you, you have the right to object or change your mind at any time.

You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails or by sending us an “opt-out” text message, following the instructions we provide you in our initial text.

You can also change or edit any of your contact preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone, or by post) by contacting us or you can write to Customer Support 4, Lynton Mansions, Mcauley Close, London, SE1 7BW.

If you have indicated that you do not wish to be contacted by us for marketing purposes, we will retain your details on a ‘do not contact’ list to help ensure that we do not contact you accidentally. However, we may still need to contact you if you carry on dealing with us, including (but not limited to):

  • Processing a donation you make or any continuing direct debit;
  • Providing you with information you need in order to participate in an activity or event for which you have registered;
  • Explaining and apologising where we have made a mistake; and
  • Dealing with future legal claims in connection with a contract we have with you

You can also enter your details on the Fundraising Preference Service (FPS) website. This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at www.fundraisingpreference.org.uk or by calling the telephone helpline on 03003033517. Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days of your request.

To exercise any of these rights, please send a description of the personal information in question to our Data Protection Officer via the contact us page. Please note that some of these rights may be subject to legal restrictions, which we’ll tell you about if they apply.

For more information about your rights or if you are not happy with our response to your request, you can contact the Information Commissioner’s Office (ICO) – for more details, see https://ico.org.uk/.

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